Financial Solutions

How to build loyalty in online retail

E-commerce payment processing and customer retention

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With a seemigly infinite number of competitors in the online market place, how can you ensure that customer keep returning? It can be up to seven times more expensive to win a new customer than retain an existing one, so while new customers are good for Business, keeping one is even better.

The good news is that loyalty does exist, and by making a few changes to the customer experience - especially at the checkout stage - your business  can reap the rewards of an increasingly loyal customer base.


Part of Arvato Bertelsmann, Arvato Financial Solutions is Europe's third-largest integrated financial service provider. With cutting-edge solutions covering everything from risk assessment, payments and invoicing to debt collection and management, we make every transaction more convenient for you and your customers.